Heavenly Desserts is a modern cafe renowned for its exquisite desserts, premium beverages and welcoming atmosphere. We are looking for a dynamic and passional General Manager to lead our team and drive success at our cafe.
Job Title: General Manager
Job Type: Full-time, 45hrs
Salary: £30k-£36k+ depending on experience + performance related bonuses.
Key Responsibilities:
- Oversee daily operations of the cafe, ensuring high standards of service and product quality.
- Lead, motivate, and manage a team of baristas, wait staff, and kitchen personnel.
- Monitor and manage inventory, food costs, and wastage.
- Ensure health, safety, and hygiene compliance in line with industry standards.
- Handle customer inquiries, feedback, and complaints professionally, ensuring a positive dining experience.
- Recruit, train, and develop staff members, fostering a positive and team-oriented work environment.
Requirements:
- Proven experience as a General Manager or in a similar managerial role, preferably in the hospitality or cafe/restaurant industry.
- Strong leadership, organisational, and problem-solving skills.
- Excellent interpersonal and communication skills.
- Flexibility to work weekends, holidays, and evenings as required.
- We trade from 10am until 12:30am Sunday – Thursday and 1:30am Friday & Saturday. Please be flexible to work until these times if necessary.
What we offer:
- Parking is provided in secure Liverpool ONE car park for those who may need to drive to work.
- Competitive salary with performance-based bonuses.
- Opportunities for professional growth and career development.
- A supportive and vibrant team culture.
- Employee discounts on all Heavenly Desserts products and Liverpool ONE stores.
How to apply:
If you are ready to lead our team and create memorable experiences for our customers, we’d love to hear from you! Please send your CV and an outline your relevant experience to liverpool@heavenlydesserts.co.uk with the subject line “General Manager Application”.
Closing date: 31 January 2025