Liverpool ONE Gift Card

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The Liverpool ONE Gift Card is the perfect gift for every occasion, from Christmas and birthdays to graduations, and more.

Redeemable at majority of our 170 shops, cafes, bars, restaurants and entertainment venues, lucky recipients can treat themselves to whatever they like, at their own convenience – be it new clothes, a meal for two or even a trip to the cinema. Simply load it up with £10 to £400 and your Gift Card is ready to go!

Gift Cards can be purchased from our Guest Services team at the Information Centre on Wall Street or online via the link below. 

Buy Your Gift Card Online
Corporate Gift Card Orders

Please note: Liverpool ONE Gift Cards cannot be used online and expire 12 months after the date of purchase. 

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Gift Card FAQs

Where can I purchase a Gift Card?

The Gift Card can be purchased at the Tourist Information Centre on Wall Street.

What makes the Liverpool ONE Gift Card different to others?

Unlike a store Gift Card which limits you to purchases only at that store, the Liverpool ONE Gift Card can be used in most stores, restaurants or leisure amenities in Liverpool ONE where MasterCard is accepted. A small number of exceptions do apply, please see list below. 
 

What stores do not accept the Gift Card?

Although the Liverpool ONE Gift Card is accepted by many of our stores, restaurants and leisure venues, there are a few exceptions.  These exceptions include, but aren’t limited to, the below stores:
 

3 STORE

BIERKELLER

BARBER BARBER

BARCLAYS

BEM BRASIL

BLACK SHEEP COFFEE

COTE

COVE

DIRTY

EE

ESCAPE LIVE

EUROCHANGE

GORDON RAMSAY’S BREAD STREET KITCHEN & BAR

GRAVITY MAX

GREGGS LORD ST

HEAVENLY DESSERTS

HOME BARGAINS

JUNKYARD GOLF

KUONI

LORETTA’S PARKSIDE TAVERN

MAGGIE FU

MOOBOO

MY COOKIE DOUGH

NOVOTEL

OLIVER BONAS

OMEGA

POUNDLAND

Q-PARK

ROXY BALLROOM

S&S NEWS

SBLENDED

SHOPMOBILITY

SKY

STARBUCKS (SOUTH JOHN ST)

SUBWAY

SWATCH

TAG HEUER

TESCO

THE GYM GROUP

TURTLE BAY

VINCENTIUS

VIRGIN HOLIDAYS

YO!

YORKSHIRE BUILDING SOCIETY

3 STORE

BARBER BARBER

BEM BRASIL

BREAD STREET KITCHEN & BAR

COSMO

CÔTE

DIRTY

EE

ESCAPE LIVE

GBK

HOME BARGAINS

JOE & THE JUICE

JUNKYARD GOLF

KUONI

MENKIND

MOOBOO

MY COOKIE DOUGH

OLIVER BONAS

S&S NEWS

SAMSUNG

SBLENDED  MILKSHAKES

SLIM CHICKENS

SIZE?

STARBUCKS

SWEATY BETTY

TESCO

TURTLE BAY

WATCH WORKSHOP

YO!

The Gift Card is a prepaid, single loaded card. It is not a credit card and you cannot reload your Gift Card with additional funds.

The minimum you can load onto the gift card is £10 and the maximum is £400.

Yes, there are no age restrictions on the use of the Liverpool ONE Gift Card.
Gift Cards bought at the Tourist Information Centre at Liverpool ONE cost nothing to process.
You can order as many Gift Cards as you wish.
We accept all major credit and debit cards including Switch, Mastercard, Delta, Visa, Solo and Visa Electron. We do not accept American Express as a means of payment. Please note: gift cards must be purchased within the UK and the payee is required to have a UK address.
Your Gift Card can be used for full or part payment for purchases. If you wish to purchase an item which costs more than the value of your Gift Card, simply let the cashier know how much is on your card so that the difference is deducted before the Gift Card is swiped. For example, if you have a Gift Card with a value of £10 and wish to use it as a means of part payment for an item worth £30, the cashier needs to know the value of the card so that he/she can register that the outstanding £20 will be paid via a different method. If the cashier attempts to take full payment of £30 from a Gift Card with a value of only £10, the card will be declined.

When you receive you Gift Card for the first time, the value on the card will be recorded on its wallet. If you lose track of how much you have spent, you can check your balance following the steps below:

If your gift card was bought on or after 2 September 2024 this is how you can check your balance 

  • Scan the QR code on the back of the card with your Smart Phone.
    or

  • Visit this website and enter your gift card number details.

If your gift card was bought before 2 September 2024 this is how you can check your balance 

  • Scan the QR code on the back of the card with your Smart Phone.
    or

  • Visit www.getmybalance.com and enter your card number into the search facility.
    or

  • Call the local rate phone number printed on the back of the Gift Card (24 hour service)

Yes, as long as there are sufficient funds remaining on the Gift Card.
No, but you can purchase a new Gift Card.
Call the Customer Service local rate phone number on the reverse of the card to cancel the Gift Card as soon as you can. The line is open 24 hours a day, seven days a week. You will need to know your Gift Card number and provide proof of purchase so you will need to provide some details about the purchaser. You may also be required to provide additional information relating, for example, to when the Gift Card may have been used as well as its balance. Provided the funds have not been redeemed, a new Gift Card will be forwarded to you via Royal Mail.
Your Gift Card expires 12 months from the date of purchase. The purchase date will be recorded on the reverse of the Gift Card when it is bought. If you purchased your card from a Liverpool ONE Vending Machine, please retain the paper receipt as this is your record of the purchase date.
Your Gift Card will no longer be accepted as a form of payment.
We provide a card sleeve on which a card’s original value will be recorded.
 

If your gift card was bought on or after 2 September 2024 this is how you can check your balance: 

  • Scan the QR code on the back of the card with your Smart Phone.
    or

  • Visit this website and enter your gift card number details.

If your gift card was bought before 2 September 2024 this is how you can check your balance:

  • Scan the QR code on the back of the card with your Smart Phone.
    or

  • Visit www.getmybalance.com and enter your card number into the search facility.
    or

  • Call the local rate phone number printed on the back of the Gift Card (24 hour service)

Yes they can. If a store runs a one penny transaction on your Gift Card, its value will be recorded on the receipt and no money will be taken from your Gift Card. The remaining balance will also appear at the bottom of all till receipts.
In most cases this is possible, but please check with the retailer prior to purchase.
 
REFUNDS CAN ONLY BE PROCESSED ONTO THE GIFT CARD USED TO MAKE THE PURCHASE.  PLEASE, RETAIN YOUR CARD UNTIL YOU ARE SURE YOU WILL BE KEEPING YOUR PURCHASE.

Your Gift Card is valid for a period of 12 months from the date of purchase. 

If your gift card was bought on or after 2 September 2024, and you have a card that has expired, please contact Gift Starr Support on 0191 303 4444 who can assist you further.

If your gift card was bought before 2 September 2024, and you have a card that expired whilst our centre was closed due to lock down, please contact Gift Card Support at EML via the number printed on the back of your card, or email cardsupport@emlpayments.com, who can assist you further.