Accessibility facilities to help your visit

Liverpool ONE is on a journey working with partners, experts and visitors with accessibility needs, to make Liverpool ONE and the city as welcoming as possible.

If you require additional access assistance during your trip, please contact us in advance at info@liverpool-one.com and our team will be happy to help.

Accessible Toilets and Changing Facilities

The use of the accessible toilets and changing facilities is free. Grab a member of the Guest Services Team to access the facilities.

You can find the accessible toilets on 5 Wall Street next to the Information Centre.

Accessible Toilets opening times:

Monday-Friday: 09:00 – 20:00
Saturday: 09:00 – 19:00
Sunday: 10:30 – 17:00

Shopmobility

Liverpool Shopmobility supports people with mobility restrictions through the loan of mobility equipment.

You can find Shopmobility inside Q-Park on Level 3. Shopmobility opening times:

Monday: 10.00am – 5.00pm
Tuesday: CLOSED
Wednesday: 10.00am – 5.00pm
Thursday: 10.00am – 5.00pm
Friday: 10.00am – 5.00pm
Saturday: 10.00am – 5.00pm
Sunday: 11.00am – 5.00pm

Getting here

By Train
Liverpool ONE is minutes away from James Street and Moorfields train stations, as well as a 15 minute walk from Lime Street Station, which has national lines.

By Bus
The Liverpool ONE Bus Station is the closest bus station and is also the stop for National Express coach services. Queen Square Bus Station is a 10 minute walk.

By Car
The three Q-Parks within Liverpool ONE collectively offer over 125 disabled car park spaces. See further details here.

Assistance during your visit

Liverpool ONE Tourist Information Centre

The Information Centre is staffed by a friendly and knowledgeable team, able to assist with all types of visitor enquiry. You can find the information centre on 5 Wall Street.

Opening times: Monday-Friday: 09:00–20:00,
Saturday: 09:00–19:00, Sunday: 10:30–17:00.

Book assistance ahead of your visit with WelcoMe

Liverpool ONE has partnered with free-to-use service WelcoMe to enable visitors with accessibility needs and/or diabilities to notify the Liverpool ONE Guest Services Team of their visit and of any additional support visitors may need, helping to make visits more predictable.

Apps to help you out

Liverpool ONE MyONE

The Liverpool ONE MyONE allows visitors to find out the most up to date directory of shops, restaurants, bars and entertainment venues at Liverpool ONE.

You’ll also be able to find the latest news, events, offers and competitions going on. Download the app today and never miss out anything!

Sociability

Sociability helps disabled people find accessible places. The majority of stores, restaurants, and entertainment venues at Liverpool ONE are included on Sociability.

The online directory provides useful and reliable accessibility information, including toilets and access to stores, allowing visitors to filter results based on their specific needs.

Waymap

Waymap is a navigation app that works indoors, outdoors and underground, providing step-by-step guidance for visitors – including those with visual impairments – to confidently navigate any venue.

Once you install the app, we recommend adjusting settings to match your accessibility needs.