The use of the accessible toilets and changing facilities is free. Grab a member of the Guest Services Team to access the facilities.
You can find the accessible toilets on 5 Wall Street next to the Information Centre.
Accessible Toilets opening times:
Monday-Friday: 09:00 – 20:00
Saturday: 09:00 – 19:00
Sunday: 10:30 – 17:00
Liverpool Shopmobility supports people with mobility restrictions through the loan of mobility equipment. The service provides freedom and independence to people and allows them to easily access amenities in Liverpool City Centre.
You can find Shopmobility inside Q-Park on Level 3.
Shopmobility opening times:
Monday: 10.00am – 5.00pm
Tuesday: CLOSED
Wednesday: 10.00am – 5.00pm
Thursday: 10.00am – 5.00pm
Friday: 10.00am – 5.00pm
Saturday: 10.00am – 5.00pm
Sunday: 11.00am – 5.00pm
Opening times are subject to change, please call to confirm: 0151 707 0877
By Train
We are minutes away from James Street and Moorfields train stations, as well as a 15 minute walk from Lime Street Station, which has national lines.
By Bus
The Liverpool ONE Bus Station has ten bays, with real time departure boards, and is also the stop for National Express coach services.
By Car
The three Q-Parks within Liverpool ONE collectively offer over 125 disabled car park spaces. See further details here.
The Liverpool City Region Tourist Information Centre (TIC) is staffed by a friendly and knowledgeable team, able to assist with all types of visitor enquiry.
They are here to help everyone – visitors and locals alike – to make the most out of our fantastic city.
Information Centre opening times:
Monday: 09:00 – 20:00
Tuesday: 09:00 – 20:00
Wednesday: 09:00 – 20:00
Thursday: 09:00 – 20:00
Friday: 09:00 – 20:00
Saturday: 09:00 – 19:00
Sunday: 10:30 – 17:00
The Liverpool ONE MyONE allows you to find out the most up to date directory of shops, restaurants, bars and entertainment venues at Liverpool ONE.
You’ll also be able to find the latest news, events, offers and competitions going on.
Download the app today and never miss out anything!
Sociability helps disabled people find accessible places. On this initial pilot the majority of stores, restaurants, and entertainment venues at Liverpool ONE have been assessed.
The online directory provides useful and reliable accessibility information, including information on toilets and access to stores, allowing visitors to filter results based on their specific needs.
Waymap is a navigation app that works indoors, outdoors and underground. Their step-by-step guidance and accuracy ensures that all users – including those with visual impairments – are able to confidently navigate any venue
Once you install the app you’ll be able to create your own profile. We recommend adjusting the app settings to match your accessibility needs.
