Job Title: Flagship Supervisor
Job Type: Full Time
Hours per week: 40 hours per week
Job Description:
We are currently seeking a pro-active, results driven supervisor to join the team in our Flagship store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we’d love to have you join us!
The role The Flagship supervisor is our brand ambassador and in this role, you will over-see the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers.
Enjoying a fast-paced, sometimes high-pressured retail environment is essential.
Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team’s sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What to expect from the role:
- Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
- Monitor store sales figures
- Handle serious complaints that have been escalated
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
- Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
- Cashing up and reconciling the till systems
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
- Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
- Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe
How to apply: Apply online here
Closing Date: 3 March 2025