Job Title: Customer Host Supervisor
Job Type: Part Time
Hours per week: 20hrs (overtime available)
Required to flex up minimum of 75%. Minimum of 2 weekends every 4 weeks. Varied shift patterns.
Job Description:
In this role you will be responsible for working alongside the store manager to deliver a great in store experience whilst delivering strong store visual and operational standards and supporting the development and training of our teams.
- You will be responsible for leading by example, and coaching others where needed, to make sure that our customers feel welcome and are offered excellent customer service.
- Ensuring that Product presentation and Shop visual standards are always excellent.
- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
- Responding to customer feedback and queries when needed, ensuring the customer is always happy.
- Awareness of our charity partner and the positive impact this has including supporting and promoting any events or charity promotions.
- A key member of the management team supporting the coordinating promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions as they arise.
- To organise and help co-ordinate the running of the shop through staff management eg Rotageek, prioritising and delegation of duties.
- Responsible for processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Assists in supervision of stock takes and audits to ensure accurate reconciliation.
- Introducing customers to, and championing within the team, multichannel shopping through More Ways to Shop.
- Support with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
- Show good understanding of policies and procedures and in the absence of the shop manager capable of escalating operational issues and risks to relevant function.
- Understanding the Health & Safety and emergency procedures in store.
Coaching & Leadership:
- Assist management in creating a positive atmosphere in the shop which is focused on delivering the best sales and service results.
- A team player and instrumental in Team Briefs, including leading these in management absence to ensure the team are set up with the information and motivation to achieve targets.
- Responsible for delegating tasks to the team appropriately to ensure the day to day running of the shop.
- To seek out opportunities to train and develop the team to support with the efficiency and smooth running of the shop.
- Assist management with the communication and completion of wellbeing initiatives and escalates people queries to relevant management and people team.
- Understanding our approach to Ethical Sourcing and environmental impact to be able to explain this to our customer’s and the team.
Benefits to you:
As a Customer Host Supervisor at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 28 days holiday per annum
- 2 days (paid – contracted hours) per year to volunteer in the local community
- 50% discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
How to apply: Apply online here
Closing Date: 4 November 2024